Zipline Canopy Tours of Blue Ridge
Refund / Cancelation Policy: Please Read Carefully
Tickets are required to be purchased in advance. To ensure availability we recommend purchasing 5 to 7 days in advance. If you choose to purchase tickets within 24 hours of the tour date, we recommend that you contact our office at 800-251-4800 to confirm availability.
Due to the nature of the business and the limit of guests per tour, we must make preparation for our guest. With this in mind, tickets are required to be purchased in advance. All reservations that are made within seven days of the tour date require payment in full and all ticket sales are final. We regret that within seven days of the tour date we do not issue refunds, credits, or reschedule. We do not issue refunds due to weather conditions, unless we make the determination to cancel the tour. We do not issue refunds, credits, or reschedule for missed tours, all tickets are valid for the date and time the tickets are purchased for. Which means if tickets are purchased for a 12:30 tour and the participants arrive later than 12:30, the tickets will be forfeited. In order that we be considerate of others, we do not delay tours for individuals that arrive later than their scheduled tour time. We have schedudled tours thorughout the day and delayed tours affect every tour for the rest of the day, resulting in delaying every person scheduled for that day.
All reservations that are made more than one week in advance requires a 25% deposit and the full balance due seven days prior to the trip date. The remaining balance will be processed on the due date with the payment information provided upon booking. Cancellation fees apply to all reservations that are cancelled prior to seven days of the tour date. If cancellations are made more than seven days prior to the tour date refunds are issued minus a $10.00 per person cancelation fee. No refunds will be available for cancelations made within seven days of the tour date, all ticket sales are final. Again due to the nature of our business and the limited amount of guest per tour we must be firm on our refund cancellation policy.
There are risk and dangers involved in the participation of zipline canopy tours. All participants must be at least 10 years of age and between the weight of 70 to 250 pounds. The weight limit is strictly enforced for the safety of all participants. We do require that all participants sign a waiver and release of liability form. All participants that are under the age of 18 must have a parent or guardian sign the waiver and release of liability form. We reserve the right to deny participation.